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FAQ

Estimated Delivery Time The shipping ?
 The shipping time for SIHOO delivery in the United States is usually 5-10 working days. For home delivery services within the continental United States, the shipping time is usually 2-4 weeks.

What if I receive a damaged or incorrect item?
If you receive a defective, incorrect or incomplete product, please contact us immediately so that we can correct it. For faster assistance with returns or replacement claims, please send an email to support@sihoo.com, and attach your order number, contact information and photos of possible damage to the record (if applicable). Please keep all items and packaging materials until your claim is resolved. If your replacement product is out of stock or out of stock, we will notify you immediately after the estimated arrival date, or we may work with you to suggest a suitable replacement product.

How to change or cancel the order after placing the order?
Due to our fast processing and fulfillment time, once an order is placed, we cannot change the order. (Please note: payment is processed at the time of shipment.) If you need to cancel the order, please send an email to support@sihoo.com. We will do our best to meet your requirements.
*Please note: Inventory items are usually shipped within 2-3 business days after the order is processed. Customized products are tailor-made for you, so they cannot be cancelled.

About the shaking of the armrest.
First check whether the screws are tightened enough, then check the shaking of the armrest pad. If there are still problems, please send an email to support@sihoo.com. We will provide you with the best solution.

The chair cannot be adjusted up or down.
There might be something wrong with the gas lift or mechanism if the chair cannot be adjusted up or down. Please open the attachment for the link of the video on how to adjust the chair up and down.
If it still does not work, please kindly contact us as soon as possible.We can send you replacement for it

 

Is your website secure?

This site has security measures in place to protect against the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more important, all user information, is further protected by a multilayer firewall-based security system.


Need extra help? You can contact us through the following methods: support@sihoo.com
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