At Sihoo, we are committed to delivering ergonomic solutions that are built to last. That’s why we now offer a 3-Year Warranty on our ergonomic chairs and standing desks—so you can sit and work with confidence, year after year.
Who Is Covered
This warranty applies to products purchased directly from Sihoo’s official U.S. website. For purchases made through authorized third-party platforms, please contact the seller’s support team for assistance or provide valid proof of purchase to access limited warranty coverage.
What’s Covered
The Sihoo 3-Year Warranty covers:
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Manufacturing defects
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Structural failures under normal use
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Mechanical issues not caused by misuse or third-party alterations
If a covered issue occurs, we will provide replacement parts, product replacement, or another suitable solution at no cost to you.
Warranty Activation
For purchases made through Sihoo's official U.S. website, warranty activation is automatic.
What’s Not Covered
Our warranty does not cover the following:
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Intentional damage (e.g., spray-painting, fire damage, submersion in water, improper disassembly)
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Damage caused by misuse, abuse, or unauthorized modifications
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Normal wear and tear (including fabric fading, pilling, or natural material variation)
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Discoloration from sunlight, chemicals, ink, or dye
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Use of non-Sihoo parts or accessories
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Products shipped outside the supported regions via third-party services
Sihoo reserves the right to determine whether damage was caused by misuse or falls outside the warranty scope.
Filing a Warranty Claim
To file a claim, please contact our support team at support_us@sihoo.com with:
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A description of the issue
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Photos or videos of the problem
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Your order number and contact information
Our team will respond promptly to provide a resolution.
Need Help?
We’re always here to support you.
If you have questions about warranty coverage or need assistance, reach out anytime at support_us@sihoo.com.
