Worry Free Return Solution
At Sihoo, your health and comfort come first — and that means no pressure when it comes to choosing the right chair. That’s why we offer a full 30-Day worry-free return and exchange policy, so you can try your Sihoo chair at home with confidence.
We believe in responsible shopping, not just convenient shopping. While we make returns easy, we also aim to reduce waste and protect the environment. Here’s how our return process works:
Return Regulations
- Free returns for our mistakes
If your chair arrives damaged, defective, or incorrect, we’ll take care of everything — including return shipping — within the 30-Day worry-free period. Just send us a photo or video to help us understand the issue and speed up your return. - Replacement parts first
For small issues like a cracked part or a missing bolt, we’ll send free replacement parts instead of requiring a full return. It’s faster, reduces waste, and helps keep more chairs in use — which supports our sustainability goals. - Changed your mind? We still care
If the return is due to reasons like buyer’s remorse, ordering the wrong model, or inputting an incorrect address, we still accept returns within 30 days.