Worry Free Return Solution
At Sihoo, we want you to love your chair! That's why we offer a 30-day worry-free return policy.
However, every return has an environmental impact due to packaging, shipping, and carbon emissions. We've implemented a few practices to minimize this impact and encourage thoughtful purchases.
Return Regulations
- Free Returns for Our Errors: During the 30-day worry-free period, if we mess up (e.g., defective item, wrong item sent), we'll handle the return entirely free of charge. Just provide photos or videos as proof.
- Replacement Parts Whenever Possible: For minor issues, we'll offer replacement parts to avoid unnecessary returns.
- $15 Recycling Fee for Buyer's Remorse: To help us minimize our environmental impact, a $15 recycling fee applies for returns due to buyer's remorse, wrong item purchased, or incorrect address provided. This fee will be deducted from your order to cover the cost of processing and recycling returned parts.
How We Make Our Return Sustainable
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Free Returns for Our Errors:
We mess up sometimes – maybe you got the wrong thing or it's broken. No worries! You can return it for free within 30 days. This keeps things fair for you and helps us avoid wasting stuff that wasn't your fault.
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Replacement Parts for Minor Issues:
Instead of sending the whole chair back, we usually just send you the part that's broken. This saves on shipping and waste. Plus, we can reuse or recycle those parts, which is good for the environment.
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$15 Recycling Fee for Buyer’s Remorse:
To help the environment, we charge a $15 recycling fee for returns. This covers the cost of properly recycling your returned item. We want to encourage you to think carefully before you buy to help reduce waste.
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Minimizing Carbon Footprint:
We make returns easy and eco-friendly. We streamline the process to minimize shipping and use local recycling centers. This cuts down on emissions and helps the planet.
What Our Customers Really Think...
