30-Day Free Returns & 3-Year Warranty

Returns Policy

Worry-Free Return Policy

Your health and comfort are our priority — shop with full confidence.

At Sihoo, we understand how important the right chair is to your well-being. Choosing an ergonomic chair isn’t just about style — it’s about supporting your body, easing pain, and improving your daily life. We don’t want you to settle for anything less than the best.

That’s why we offer a full 30-day hassle-free return policy, so you can truly experience the difference without pressure or risk. Take your time to find your perfect fit — because your health deserves that care.

Here’s how it works:

No questions asked: If your chair doesn’t feel right, whether it’s comfort, fit, or support, just send it back — no hassle, no judgment.

Free return shipping: We cover return shipping within the U.S., making the process easy and worry-free.

Full refund: Once we receive and inspect your chair, you’ll get your full refund promptly.

Support every step of the way: Our dedicated customer care team is ready to help, ensuring a smooth, stress-free return experience.

Try your Sihoo chair at home for up to 30 days — risk-free. Because we believe no one should have to compromise on comfort or suffer in silence. Your journey to better posture and less pain starts here, and we’re with you every step.

 

A note on responsible returns:

We are committed to protecting a smooth, friendly shopping experience for all our customers. However, this commitment does not extend to misuse or malicious actions.

At Sihoo, our mission goes beyond selling chairs — it’s about giving back to the community and creating real impact. Returned products that remain in good condition are donated to local communities and organizations in need, providing ergonomic support to those who might otherwise go without.

This charitable initiative is a vital part of our commitment to social responsibility and environmental sustainability. By extending the life of our products, we reduce waste and help improve lives.

When returned items are intentionally damaged—spray-painted, burned, dismantled improperly, or misused—this not only wastes precious resources but directly undermines our ability to support these vulnerable communities. Such behavior is a serious disservice to the people we aim to help and contradicts the values we stand for.

Therefore, if a product is found to be intentionally damaged, the customer will be held responsible for all return shipping costs and related fees. Sihoo reserves the right to determine whether damage was caused by misuse.

Furthermore, unauthorized resale of Sihoo products harms our genuine customers by invalidating warranty coverage and damaging trust. Sihoo reserves the right to pursue legal action to protect our community and brand integrity.

 

Replacement Process

  1. Contact Us: Email us at support_us@sihoo.com to describe your issue and confirm the best solution.
  2. Return Shipment: Provide a photo of your shipment, including the tracking number. Repair costs will depend on whether the issue is covered under warranty.
  3. Inspection: Upon receiving the returned goods, we will inspect and confirm the problem. Please include your contact details (name, phone number, address, postal code) in the email.
  4. Resolution: We will send back the repaired or replacement items as needed.

Frequently Asked Questions

Return Policy

Can I return the product?

Yes! At Sihoo, we offer a 30-day hassle-free return policy. If you’re not satisfied with your chair for any reason—whether it’s comfort, fit, or support—you can return it with no questions asked.

What is the return period?

You have up to 30 days from the date of delivery to return your Sihoo product.

Return Costs & Location

Is the return free, or is there a fee?

Returns are completely free within the U.S. as long as the product is not intentionally damaged or misused. We even cover the return shipping cost.

Where should I ship the returned product?

Once your return request is approved, our support team will provide detailed return instructions, including the correct return address and shipping steps.

Return & Exchange Process

What are the steps for returning a product?

Contact us at support_us@sihoo.com and let us know why you’d like to return your chair.

Provide a photo of the return package and the tracking number once shipped.

We’ll inspect the returned item upon arrival.

Once approved, you’ll receive a full refund through your original payment method.

What is the process for exchanging a product?

Contact us to describe your issue.

If your chair qualifies for an exchange, we’ll help arrange the return and send out a replacement or repaired part/product after inspection.

Return Conditions

Under what conditions can I return a product?

You can return a product for any reason—discomfort, personal preference, or unexpected fit issues—as long as it’s within 365 days and not intentionally damaged. We want you to feel confident in your purchase.

What condition must the product be in to qualify for a return?

The product should be in reasonable condition, showing normal use. However, products that have been intentionally damaged—for example, spray-painted, burned, dismantled improperly, or submerged in water—do not qualify for free return or refund. Customers may be held responsible for associated fees if misuse is determined.

Refund

When will I receive my refund?

Once we receive and inspect your returned product, we’ll process your refund promptly—typically within 5–7 business days after inspection.

How is the refund processed?

Refunds are issued back to your original payment method after the returned product passes inspection. You’ll receive an email confirmation once the refund is completed.

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