Worry-Free Return Policy
Your health and comfort are our priority — shop with full confidence.
At Sihoo, we understand how important the right chair is to your well-being. Choosing an ergonomic chair isn’t just about style — it’s about supporting your body, easing pain, and improving your daily life. We don’t want you to settle for anything less than the best.
That’s why we offer a full 30-day hassle-free return policy, so you can truly experience the difference without pressure or risk. Take your time to find your perfect fit — because your health deserves that care.
Here’s how it works:
✅ No questions asked: If your chair doesn’t feel right, whether it’s comfort, fit, or support, just send it back — no hassle, no judgment.
✅ Free return shipping: We cover return shipping within the U.S. and Canada, making the process easy and worry-free.
✅ Full refund: Once we receive and inspect your chair, you’ll get your full refund promptly.
✅ Support every step of the way: Our dedicated customer care team is ready to help, ensuring a smooth, stress-free return experience.
Try your Sihoo chair at home for up to 30 days — risk-free. Because we believe no one should have to compromise on comfort or suffer in silence. Your journey to better posture and less pain starts here, and we’re with you every step.
A note on responsible returns:
We are committed to protecting a smooth, friendly shopping experience for all our customers. However, this commitment does not extend to misuse or malicious actions.
At Sihoo, our mission goes beyond selling chairs — it’s about giving back to the community and creating real impact. Returned products that remain in good condition are donated to local communities and organizations in need, providing ergonomic support to those who might otherwise go without.
This charitable initiative is a vital part of our commitment to social responsibility and environmental sustainability. By extending the life of our products, we reduce waste and help improve lives.
When returned items are intentionally damaged—spray-painted, burned, dismantled improperly, or misused—this not only wastes precious resources but directly undermines our ability to support these vulnerable communities. Such behavior is a serious disservice to the people we aim to help and contradicts the values we stand for.
Therefore, if a product is found to be intentionally damaged, the customer will be held responsible for all return shipping costs and related fees. Sihoo reserves the right to determine whether damage was caused by misuse.
Furthermore, unauthorized resale of Sihoo products harms our genuine customers by invalidating warranty coverage and damaging trust. Sihoo reserves the right to pursue legal action to protect our community and brand integrity.
Replacement Process
- Contact Us: Email us at support_us@sihoo.com to describe your issue and confirm the best solution.
- Return Shipment: Provide a photo of your shipment, including the tracking number. Repair costs will depend on whether the issue is covered under warranty.
- Inspection: Upon receiving the returned goods, we will inspect and confirm the problem. Please include your contact details (name, phone number, address, postal code) in the email.
- Resolution: We will send back the repaired or replacement items as needed.
