Returns Policy

Return, Replacement & Warranty Policy

At SIHOO, we stand behind the quality of our products and are committed to ensuring your complete satisfaction. Our comprehensive policy covers returns, replacements, and a long-term warranty for your peace of mind.

30-Day Risk-Free Return & Replacement

We offer a 30-day hassle-free return and replacement policy from the date you receive your item(s).

Eligibility: To be eligible for a return or replacement, your item must be unused, in its original packaging, and in the same condition as you received it. You must also provide proof of purchase (order number or receipt).

How to Initiate: Please contact our customer support team at [support_us@sihoo.com] within the 30-day window to initiate a return or replacement. Provide your order number and details about the product and the reason for return.

Cost: Returns and replacements are FREE. If you receive a damaged/defective or wrong product, please contact our after-sales customer service team within one week of receiving the goods and provide relevant photos of the outer box and product pictures.

Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7 days .

3-Year Limited Warranty

We confidently back our products with a 3-year limited warranty against manufacturing defects, effective from the date of purchase.

Coverage: This warranty covers any defects in materials or workmanship under normal use during the warranty period.

What is Not Covered: This warranty does not cover problems or damage resulting from:

Accident, abuse, misuse, or neglect.

Natural wear and tear.

Unauthorized modifications or repairs.

Improper maintenance or use not in accordance with product instructions.

How to Claim Warranty: If your product fails due to a manufacturing defect within the 3-year period, please contact us at [support_us@sihoo.com] with your order number and a description (and preferably photos/video) of the defect. Our support team will guide you through the simple warranty claim process. We will typically replace the defective part free of charge.

Contact Us

If you have any questions about our Returns, Replacements, or Warranty policy, please don't hesitate to contact us.

Email: [support_us@sihoo.com]

Customer Support Hours (Pacific Time):
5:00 PM – 2:00 AM (PT)

Frequently Asked Questions

Return Policy

Can I return the product?

Yes! At Sihoo, we offer a 30-day hassle-free return policy. If you’re not satisfied with your chair for any reason—whether it’s comfort, fit, or support—you can return it with no questions asked.

* Please note: All clearance or final sale items are not eligible for returns, exchanges, or after-sales service.

What is the return period?

You have up to 30 days from the date of delivery to return your Sihoo product.

Return Costs & Location

Is the return free, or is there a fee?

Returns are completely free within the U.S. and Canada as long as the product is not intentionally damaged or misused. We even cover the return shipping cost.

Where should I ship the returned product?

Once your return request is approved, our support team will provide detailed return instructions, including the correct return address and shipping steps.

Return & Exchange Process

What are the steps for returning a product?

Contact us at support_us@sihoo.com and let us know why you’d like to return your chair.

Provide a photo of the return package and the tracking number once shipped.

We’ll inspect the returned item upon arrival.

Once approved, you’ll receive a full refund through your original payment method.

What is the process for exchanging a product?

Contact us to describe your issue.

If your chair qualifies for an exchange, we’ll help arrange the return and send out a replacement or repaired part/product after inspection.

Return Conditions

Under what conditions can I return a product?

You can return a product for any reason—discomfort, personal preference, or unexpected fit issues—as long as it’s within 30 days and not intentionally damaged. We want you to feel confident in your purchase.

What condition must the product be in to qualify for a return?

The product should be in reasonable condition, showing normal use. However, products that have been intentionally damaged—for example, spray-painted, burned, dismantled improperly, or submerged in water—do not qualify for free return or refund. Customers may be held responsible for associated fees if misuse is determined.

Refund

When will I receive my refund?

Once we receive and inspect your returned product, we’ll process your refund promptly—typically within 7 business days after inspection.

How is the refund processed?

Refunds are issued back to your original payment method after the returned product passes inspection. You’ll receive an email confirmation once the refund is completed.