Shipping Policy

Q: How can I track my order?

You can track your order through the following link: FedEx Tracking . Your tracking number will be provided once your order has shipped.

We offer global shipping, with specific policies for different regions. Currently, when there are no special events, our US store only supports shipping within the continental United States and Canada, and shipping rates will be calculated when you check out. Shipping to Europe and other regions follows the respective regional store's policies. Delivery times generally include 1-2 business days for processing and 2-7 business days for shipping. However, external factors like customs clearance, local weather conditions, such as hurricanes in the US and Canada, and the lingering effects of COVID-19 may cause delays. We strive to keep you informed of any potential delays through updates on our website.

All orders are trackable, and you will receive a tracking number within 1-2 business days after your order is shipped. You can use this number to monitor the progress of your shipment through our tracking portal. We deliver to both urban and remote areas within the United States and Canada, but delivery times may vary depending on location and external conditions.

For delivery in the US and Canada, shipping rates will be calculated when you check out. For other regions, shipping fees and conditions may vary based on the respective store's policies.

If your order is damaged during shipping or if your package is lost, our customer service team is ready to assist you in resolving the issue. Additionally, you can modify your shipping address or cancel your order before it has been shipped by contacting customer service promptly.

We are committed to ensuring that your orders arrive safely and on time, and we appreciate your understanding and cooperation in the event of any unforeseen delays or issues.

Global Fulfillment Center & Office

Frequently Asked Questions

Shipping Area

Where do you ship to?

Sihoo US Official Store currently ships to the continental United States and Canada from our local warehouse. For other regions, please refer to the shipping policy of the respective regional store. You can directly reach out to https://sihoooffice.com to check out more our global info.

Do you deliver to remote areas?

Yes, we deliver to remote areas within the United States and Canada. However, please note that delivery times may be affected by local conditions, such as weather events, and we do not shipped to non-contiguous areas of the U.S.

Shipping Time

How long will it take for my order to arrive?

The delivery time for your order is divided into two parts:

Processing time: 1-2 business days.
Shipping time: 2-7 business days.

Please ensure all delivery information is correct to avoid any delays. External factors like customs clearance or local weather events, such as hurricanes, may also affect the delivery time.

Do you offer expedited shipping?

Normally, your order will be delivered within 3-7 days, we offer an expedited delivery option, if you are willing to pay a certain amount (make your selection on the payment page), you can enjoy 2-3 days super fast shipping!

Order Changes

Can I change my shipping address before the order is shipped?

Yes, you can change your shipping address before the order is shipped. Please contact our customer service team as soon as possible to update your details.

Can I cancel or modify my order after it’s placed?

You can cancel or modify your order before it has been shipped. Please contact our customer service team immediately if you need to make changes.

Shipping Costs & Tracking

How much is the shipping fee?

Shipping rates will be calculated when you check out. For other regions, please check the respective store's shipping policy.

How can I track my order?

You can track your order through the following link:FedEx Tracking. Your tracking number will be provided once your order has shipped.

When will I receive the tracking number after my order ships?

You will receive the tracking number shortly after your order has been shipped, usually within 1-2 business days after placing the order.

Shipping Issues

What should I do if my order is damaged during shipping?

If your order is damaged during shipping, please contact our customer service team immediately. We will assist you in resolving the issue.

What if my package gets lost?

If your package is lost, please reach out to our customer service team. We will work with the carrier to locate your package or provide a replacement.