We offer global shipping, with specific policies for different regions. Currently, our US store only supports shipping within the continental United States and Canada, with free shipping for these areas. Shipping to Europe and other regions follows the respective regional store's policies. Delivery times generally include 1-2 business days for processing and 2-7 business days for shipping. However, external factors like customs clearance, local weather conditions, such as hurricanes in the US and Canada, and the lingering effects of COVID-19 may cause delays. We strive to keep you informed of any potential delays through updates on our website.
All orders are trackable, and you will receive a tracking number within 1-2 business days after your order is shipped. You can use this number to monitor your shipment's progress through our tracking portal. We deliver to both urban and remote areas within the United States and Canada, but delivery times may vary depending on location and external conditions.
Shipping is free for all orders within the US and Canada, regardless of the order amount. For other regions, shipping fees and conditions may vary based on the respective store's policies.
If your order is damaged during shipping or if your package is lost, our customer service team is ready to assist you in resolving the issue. Additionally, you can modify your shipping address or cancel your order before it has been shipped by contacting customer service promptly.
We are committed to ensuring that your orders arrive safely and on time, and we appreciate your understanding and cooperation in the event of any unforeseen delays or issues.
