Shipping Policy

Q: How can I track my order?

You can track your order through the following link: FedEx Tracking . Your tracking number will be provided once your order has shipped.

Sihoo US Official Store currently supports shipping within the continental United States and Canada, with free shipping provided in these regions.

Please note:

United States: We ship to the continental U.S. only. Alaska and U.S. offshore islands are not supported.
Canada: We ship to most provinces, except Nunavut, Northwest Territories, and Yukon.

Delivery Time

Under normal conditions:

United States: 3–5 business days
Canada: 5–7 business days

Order processing typically takes 1–2 business days before shipment.

However, delivery times may be slightly extended due to external factors such as seasonal hurricanes, severe snowstorms, customs clearance procedures, or other unforeseen circumstances. Any important updates will be announced on our official website. You may also contact our customer support team at any time to check the status of your shipment.

Order Tracking

All orders are trackable. Once your order has shipped, you will receive a tracking number within 1–2 business days. You can use this number to monitor your shipment through our tracking portal.

We deliver to both urban and remote areas within supported regions, though delivery times may vary depending on location and external conditions.

Shipping Issues & Order Changes

If your package is lost or arrives damaged, our customer service team will assist you promptly in resolving the issue.

If you need to modify your shipping address or cancel your order, please contact customer service before the order has been shipped.

We are committed to ensuring your order arrives safely and as quickly as possible. Thank you for your understanding and trust in Sihoo.

All U.S. orders are dispatched from our own warehouse located at:
United States Warehouse Addresses:
1589 E Nine St, Pomona, CA 91766
18 Distribution Blvd, Edison, NJ 08817
12631 S Main St, Bldg 2, Houston, TX 77035
2075 Maple Ave, Atlanta, GA 30336
1433 Internationale Pkwy, Woodridge, IL 60517

All Canada orders are dispatched from our own warehouse located at:
Canada Warehouse Addresses:
Unit 1, 6160 Kenway Drive, Mississauga, Ontario L5T 2N3
16111 Blundell Road, #102, Richmond, British Columbia V6W 0A1

Global Fulfillment Center & Office

Frequently Asked Questions

Shipping Area

Where do you ship to?

Sihoo US Official Store currently ships to the continental United States and Canada from our local warehouse. For other regions, please refer to the shipping policy of the respective regional store. You can directly reach out to https://sihoooffice.com to check out more our global info.

Do you deliver to remote areas?

Yes, we deliver to remote areas within the United States and Canada. However, please note that delivery times may be affected by local conditions, such as weather events, and we do not shipped to non-contiguous areas of the U.S.

Shipping Time

How long will it take for my order to arrive?

Under normal conditions:

United States: 3–5 business days
Canada: 5–7 business days

Order processing typically takes 1–2 business days before shipment.

Please ensure all delivery information is correct to avoid any delays. External factors like customs clearance or local weather events, such as hurricanes, may also affect the delivery time.

Order Changes

Can I change my shipping address before the order is shipped?

Yes, you can change your shipping address before the order is shipped. Please contact our customer service team as soon as possible to update your details.

Can I cancel or modify my order after it’s placed?

You can cancel or modify your order before it has been shipped. Please contact our customer service team immediately if you need to make changes.

Shipping Costs & Tracking

How much is the shipping fee?

Shipping rates will be calculated when you check out. For other regions, please check the respective store's shipping policy.

How can I track my order?

You can track your order through the following link:FedEx Tracking. Your tracking number will be provided once your order has shipped.

When will I receive the tracking number after my order ships?

You will receive the tracking number shortly after your order has been shipped, usually within 1-2 business days after placing the order.

Shipping Issues

What should I do if my order is damaged during shipping?

If your order is damaged during shipping, please contact our customer service team immediately. We will assist you in resolving the issue.

What if my package gets lost?

If your package is lost, please reach out to our customer service team. We will work with the carrier to locate your package or provide a replacement.